If your video is stopping, freezing, or taking a long time to load, here are a few things you can try:
1. Check your Internet connection
Videos need a good, strong Internet connection to play smoothly. If the Wi‑Fi is weak, the video might pause or stall.
2. Close other apps
If you have lots of apps open at the same time, your device might slow down. Try closing any apps you’re not using.
3. Try again
Restarting the video, or even restarting the app, can help things run better.
If it still doesn’t work, ask an adult to help you check the Internet or try another device.